Terms of service
1. These terms
What these terms cover. These are the terms and conditions on which we supply products to you.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you change or cancel your order, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
Who we are. We are the Corporate Body of the Scottish Parliament, Edinburgh, EH99 1SP. We are empowered by the Parliamentary Corporate Bodies Act 1992 to enter into contracts on behalf of the Scottish Parliament.
How to contact us.
- You can contact us by telephoning our customer service team at +44 (0)131 348 6350
- or by writing to us Scottish Parliament Shop, Scottish Parliament, Edinburgh, EH99 1SP
- or by email shop@parliament.scot
How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Your order and our contract with you
How you can place an order. You will be guided through the ordering process by instructions on our website. You place your order at the end of the process by clicking on the “Place order” button. You can review or change your order at any time before clicking on the “Place order” button. Unfortunately, you cannot change your order online after you have clicked the “Place order” button. You can, however, contact us directly if you need to do so. See paragraph 5.
How we confirm your order. Once you have placed your order, we will send you an order confirmation email detailing the products you have ordered. This is not an acceptance of your order by us. Your order is an offer to buy a product or products from us, and your offer will not be deemed to have been accepted by us until we have sent you a dispatch confirmation email. A binding contract, for the sale of the products from us to you, will only be formed when we send you the dispatch confirmation email, subject to these terms and conditions.
How we accept your order. As your products are shipped from our stockroom, we will send you a dispatch confirmation email, which will confirm that we have accepted your order. At this point a contract will be formed between you and us. We will not ship your products until your payment has been made in full.
The dispatch confirmation email. This email will contain the following information:
- order summary
- shipping method
- contact information
Check the details of your order. Please check the details of the order confirmation email and the dispatch confirmation email carefully. It is your responsibility to inform us if there are any errors or inconsistencies by contacting us by email at shop@parliament.scot or by telephone at +44 (0)131 348 6350.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
If we cannot accept your order. If for any reason we are unable to accept your order, we will inform you of this in writing and we will not charge you for the products. Reasons for this might include but are not limited to a product is out of stock, unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of a product.
4. Pricing for non-UK customers
Our pricing policy. We sell to customers in the UK, Europe and Worldwide, and we have a standard pricing policy so that the total price you pay for products and delivery is the same for all customers. Our policy complies with Her Majesty’s Revenue & Customs guidance.
5. Our products
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the display of colour on your monitor or screen accurately reflects the colour of the products. Your product may vary slightly from the images on our website.
Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
Information on our website. We make every effort to present the most recent, most accurate, and most reliable information on our website at all times. There may, however, be occasions when some of the information featured on our website contains incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional, and we apologise if erroneous information is reflected in product prices or item availability or in any way affects your individual order. Please be aware that we present our content “as is” and make no claims about its accuracy, whether express or implied.
Amending errors and updating information. We reserve the right to amend errors or to update product information at any time without prior notice. In the event that a product is listed at an incorrect price due to photographical error, typographical error, or error in pricing from information from our suppliers, we will have the right to refuse or cancel any orders placed for the product listed at the incorrect price (regardless of whether or not the order has been confirmed and you have been charged). If your card has already been charged for the purchase and your order is cancelled, we will give you a refund in the amount of the incorrect price.
6. Making changes after you have placed an order
If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of delivery, or anything else which would be necessary as a result of your requested change, and we will ask you to confirm whether you wish to go ahead with the change. If we cannot make the change, or if the consequences of making the change are unacceptable to you, you may wish to cancel the order. See our Cancellations, Returns & Exchanges Policy.
7. Providing the products to you
Delivery costs. The costs of delivery will be as displayed to you on our website. Please see our shipping charges here.
Changes to the delivery address. We are unable to change the delivery address for a parcel once the order has been placed.
How we ship your order: We will use a third-party shipping service, such as Royal Mail and Parcelforce, to ship your products to you after we have accepted your order.
When we will provide the products. We aim to ensure that the products you ordered are delivered by the estimated date set out in the dispatch confirmation email, or, if no date is given, at the latest within 30 days of the date of the dispatch confirmation email.
If delivery is delayed. If your delivery is delayed for any reason, within or outside our control, we will do our best to keep you informed of the estimated delivery date. Please note that if the products are not delivered within 30 days of the dispatch email, you will be entitled to cancel your order and be refunded any amounts you paid for that order; except where expressly excluded on our website, product description or order confirmation email. Please see our Cancellations, Returns & Exchanges Policy for more information on your right to cancel. We will not be liable for delays caused by events outside our control.
International delivery. If you order products from our site for delivery outside the UK, your order may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach of any such laws.
When you become responsible for the products. Products will become your responsibility at the time the products are delivered to the address you gave us or a person you identified to take possession of the products. If you decide to return any of the products to us for a refund or exchange in accordance with our Cancellations, Returns & Exchanges Policy, responsibility will remain with you until you have posted the returned products to us and they have been received by us.
When you own the products. You own the products once we have accepted your order and received payment in full.